Bill Bartmann tip # 1 is every time a customer comes to your business, you should treat them like it is their first time and you are trying to set that perfect first impression. While you may know them well enough to call them by their name and ask about their family, you also need to remember that they deserve just as much respect and adoration as that new customer you are trying to land. As a matter of fact they likely deserve more since they are coming back time and time again and adding more to your bottom line.
Know Them
Bill Bartmann tip # 2 is get to know the people who are coming to you with their business. In addition to being a part of your paycheck, these are also people – humans who have lives, thoughts, feelings and stories. Get to know your customers. The more you are able to build a relationship with them, the more they are going to want to come back to you with their business. At some point, you will become more and more like a friend then just a person to do business with and they will go out of their way to keep coming back.
Honesty
Bill Bartmann tip # 3 is honesty is vital when it comes to keeping your business successful. When you are asked questions or requests are made to you for things from your customers, make sure you really mean what you say and do what you promise. While you may have done things just right hundreds of times all you have to do is break a promise once or be a little less than honest, and you will mar that relationship with your customer for good. They will always be wondering if you are going to be dishonest again. If they no longer trust you to be straight with them, they may well keep their eyes open for another vendor who can offer the same services you do and go to them instead. Additionally, everyone talks about their bad experiences, so they will likely tell others what happened, causing potential customers to lose faith in you as well.
Listen And Answer
Bill Bartmann tip #4 is if your customers have questions, you need to make sure to listen to them. Open your ears and really take in their concerns and needs. Then find an answer or solution to their needs. Many times when customers ask questions about products and services it is because they really want to do business with you and be happy with the transaction, but are not clear, comfortable or completely happy with something. By listening and trying to find a solution you will resolidify the relationship.
Bill Bartmann is a self-made billionaire who has created the Billionaire Business System, a series of books and seminars that teach you what you need to know running a business. Bill Bartmann has provided real business guidance to thousands of entrepreneurs to help them succeed in business, even during tough economic times. Visit Bill Bartmann’s website http://www.billionaireu.com to learn more about the course.
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Employee Impact – Expert Advice from Bill Bartmann
When you are a small business owner that employees other people to run your business, you are essentially putting your name and reputation in their hands. How your employees interact with your customers will have a direct impact on whether or not you will have repeat customers or they will leave with a bitter taste in their mouth. Here are a couple of things you need to think about when it comes to your employees and your customers.
Positive Impression
Bill Bartmann's tip #1 for making sure your employees have the right impact on your customers is to work with them on a positive impression. Here are a couple of examples of the right and wrong impression to have.
There is a small privately run market that I frequent. Initially I went there just to see what they had to offer, but I keep going back for the employee impact. When you go to the deli counter, you will be approached by one of the always-positive employees who are ready to help you with a smile. Not only are they smiling, but they will do what they can to make you smile, including telling a corny joke or two. The attention put into making people happy while making their purchases has a great impact that I enjoy going back for. Their selection was good, but nothing I couldn't find at another store. But the service makes it worth going back time and time again.
Meanwhile, consider a restaurant I decided to try once that was new to my area. It seems they had hired a number of minimum wage high school students who were only working because they had to. When I asked questions they didn't have answers and acted like I was putting them out by making them find out. The service was far below any standards I would ever set for a restaurant and while the food was good, I will not be going back there again unless it's for take out.
Nothing is more important than making sure your employees are polite and welcoming to customers.
Full of Knowledge
Bill Bartmann's tip # 2 is you should make sure your employees are is full of knowledge. They don’t have to be geniuses, but they do need to know the items in your store and a little about them. If you run a food establishment, you may want to have a night where all the employees get to have a taste testing of all the items on the menu. This way they know what all the foods taste like and will be able to give customers good advice when it comes time to take orders. For other industries, you need to make sure your customers know all about your products and can answer common questions customers are bound to ask.
Remember, your employees are your front line to the customers that you are trying to bring in and keep coming back. If they don’t take good care of them, those potential customers will think ill of them, and you, since they are representing your company. It's pays to take the time to make sure your employees are putting forth a good impression.
Bill Bartmann is a nationally acclaimed business coach and founder of the Billionaire Business System, a series of books and seminars that teach you what you need to know running a business. Bill Bartmann has provided real business guidance to thousands of entrepreneurs to help them succeed in business, even during tough economic times. Visit Bill Bartmann’s website http://www.billionaireu.com to learn more about the course.
Author Resource:-
Bill Bartmann is a self-made billionaire who went from homeless at the age of 14 to becoming a billionaire, going bankrupt, then bouncing back to do it again! Bill has had his self-doubts and even bouts of depression; he wouldn’t be human otherwise. However, when self-esteem is strong and you’re clear about your values, then you can bounce back from the lows; each time, you bounce back just a little bit higher. Learn more at http://www.billionaireu.com Need software? Check out download Lissajous 3Dhostgator promo code
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